Records Unit

To protect the health of our community and staff, the lobby is temporarily closed.  Services are available by phone, email and online.


Our Records Unit is staffed by a team of highly experienced Records Assistants and managed by our Support Services Supervisor. Our goal is to provide premier service to our community.  In addition to serving the public by phone and in person, the Records Unit processes police reports, traffic citations, criminal reports, subpoenas and all documents for the courts.

All Police Department Records are maintained and released by the Records Unit

What We Do

  • Public Records Requests - email PDPRA@citrusheights.net
  • File crime reports with the District Attorney’s Office
  • Process citations
  • Process criminal and collision reports
  • Process warrants
  • Process Ticket sign-offs - when you arrive, call (916) 727-5500, option 1, and advise the dispatcher that you need an officer for a ticket sign-off.  Wait at your vehicle until an officer arrives. 
  • Fingerprint services; Ink and Live Scan
  • Issue vehicle and repossession releases
  • Manage Citywide Alarm Program
  • Manage Department Subpoenas for documents - For Supoenas service please call the Records Unit at (916) 727-5500, option 2, when you have arrived and a Records Assistant will advise you when to come to the Lobby door.  
  • Manage Court Liaison Program
  • Important Link

Fingerprinting

Temporarily Suspended due to COVID

Live Scan and Ink fingerprinting is available by appointment only at the Citrus Heights Police Department 6315 Fountain Square Drive Citrus Heights, CA 95621. Contact the Records Unit for an appointment at (916)727-5500, option 2.

Appointments are generally scheduled Monday through Friday.

Fees

  • Rolling Fee $25
  • Department of Justice (DOJ) Fee $30-$150
  • Federal Bureau of Investigation (FBI) $17
  • Ink cards $25

Alarms

Alarm Permits

New alarm applications must be completed within 30 days of an alarm installation and submitted to the Alarm Unit along with the initial fee of $50 made payable to the Citrus Heights Police Department. Failure to do so may result in a $250 Failure to Comply penalty fee after the 30 day grace period.

Mail or email your Alarm Permit Application to alarms@citrusheights.net

Payments accepted by mail only at this time

Payment Mailing Address:

Citrus Heights Police Department
Attn: Alarm Unit
6315 Fountain Square Drive
Citrus Heights, CA 95621

Updating Alarm Permits

Property owners must update their permit information annually. The cost to renew is $15 annually or $35 for a three year renewal.

False Alarm

False alarms can be a reoccurring problem.There is no cost for a response to the first false alarm. The second false alarm response fee is $75; the third $150; the fourth $200; and fifth $250. An additional $250 fee is incurred for each false alarm response thereafter. Annually, when your renewal is processed, the false alarm count resets.

Cancellations

To cancel your Alarm Permit you MUST complete the cancellation form and submit notification to alarms@citrusheights.net.


Administrative Fines & Fees Review

To appeal a bill, make a balance inquiry, or for any other inquiries regarding your alarm permit account, please complete an Administrative Review Form and submit to:


Citrus Heights Police Department
Attn: Alarm Unit
6315 Fountain Square Drive
Citrus Heights, CA 95621


Police Reports

Report Requests

You may request reports via fax at (916) 727-4973, by texting (916) 417-1297 or by emailing PDPRA@citrusheights.net.  Your request will need to include a picture of yourself holding your government issued ID.

Collision and crime reports are available to victims at no cost. Suspects are not eligible to obtain a copy of the report from our department. If you are listed as a suspect, contact your legal counsel. Collision reports can be released to parties listed as being involved in the accident: registered owners of the vehicles, insurance companies and legal counsel.

Copies of reports are processed in the order received. Requested Reports may be mailed, emailed or picked up at 6315 Fountain Square Drive during normal business hours. For your convenience, please call (916)727-5500 prior to coming in to confirm that the report is available for release.

Fees

  • $10 per Report up to 40 pages in length
  • An additional $0.25 per page after 40 pages
  • $30 per hour for Research and Data Compilation if required to produce your report
  • $38 for every 15 minutes of Audio
  • $53 for every 15 minutes of Video

Vehicle Release

To facilitate social distancing and limit your contact with our staff, please call (916) 727-5500 and selection option 2 to speak with us before coming to our facility.  

Requirements

Citizens who have had their vehicles stored or impounded by the Citrus Heights Police Department must appear in person to have that vehicle released. Registered owners and their designee (if applicable) must show a valid Driver’s License, and must have current registration or a DMV issued moving permit when applicable.

Fee

Pursuant to Resolution 97-1217, prior to the release of your vehicle, you must pay an administrative fee of $180 to the city. This fee must be paid with a cashier’s check, cash, Visa or Master Card, or money orders. No personal checks are accepted.

Once you have paid the administrative fee, you will be provided with a release form which must be presented to the towing company prior to release of your vehicle. The administrative fee must be paid, in person, in our lobby.

The lobby is open during our normal business hours, Monday through Friday, 8:00am - 5:00pm. except holidays. Please see our holiday schedule below for holiday hours.  

Tow Hearing

In accordance with the provisions of CVC §22852, if you are notified that your vehicle has been stored you have the right to request a hearing to determine the validity of this storage. Your request for a hearing must be received within 10 days from the date of the notice of storage. You may request a hearing by phone, in person at our Police Department lobby,  or by writing to:

Citrus Heights Police Department
c/o Tow Hearing Request
6315 Fountain Square Drive
Citrus Heights, CA 95621

The fee for a Vehicle Tow Hearing is $83

Hearing Officer

A hearing officer is available Monday through Friday, 8:00am - 5:00pm., excluding holidays. Hearings can be held by telephone or, if necessary, in person.

If you request a hearing, it will be conducted within 48 hours of your request, excluding weekends and holidays. If the registered legal owner fails to request or respond to a hearing, this shall satisfy the post-storage validity hearing requirements of California Vehicle Code §22852.


Holiday Schedule

Police Department Lobby Holiday Hours
RECORDS HOLIDAY SCHEDULE
LOBBY HOURS
New Years Day Closed
Martin Luther King Jr. Day 9am - 2pm
President's Day 9am - 2pm
Memorial Day 9am-2pm
Independence Day Closed
Labor Day 9am - 2pm
Veteran's Day 9am - 2pm
Thanksgiving Day Closed
Day after Thanksgiving 9am - 2pm
Christmas Eve 9am - 12pm
Christmas Day Closed
New Year's Eve 9am - 2pm